Since the late 1990s, there has been a lot of development in the telecom industry and this has led to an increased demand for efficient billing systems. However, it is only in the last few years that billing has received the same focus as other aspects of this sector. Robust systems are required to tackle the complexity of the industry related to mobile devices and pricing. Across the world, billing solution providers have added features to their offerings to ensure both telecom operators and consumers do not face any telecoms billing related issues.
The Billing Process
The basic billing process will follow a number of steps in a set order. The first step is to collect all call data followed by the storage of call data in a customer database. The calculation of call charges is next followed by the calculation of additional charges.
The bills will then be processed and the invoice generated. The invoices will then be sent to the respective customer.
The Benefits of Telecom Billing Solutions
The first benefit is the availability of itemised bills. These solutions will enable any telecom company to provide detailed bills to its customers. This will include information about the outgoing calls and any other services that create additional fees.
Another benefit is the accuracy of the billing. Any telecom company with a large number of customers will need to ensure accuracy to provide good customer service. Telecom billing systems can help with this as they are able to generate bills that are 100% accurate-
These solutions also provide instant information that is available to customer support staff. If there are any customer queries, the contact centre can access the details of the bill. This will help improve customer service and ensure greater customer retention.
Advanced telecom billing solutions also perform duplicate records checking. These systems will purge duplicates from the system to ensure there are no errors and redundancy. Fake information can also be detected by these systems improving the service provided by the company.
With more people using smart devices, telecom companies need to start using paperless billing to save money and make the business more environmentally friendly. This is where these solutions come in as they are able to generate these bills and statements. The use of paperless billing will also save companies money in relation to paper, printing and the distribution of bills.
The Future of Telecom Billing Solutions
One of the future trends for these solutions is the implementation of cloud-based solutions. One of the perks of cloud-based technology is the cost control offered. Another benefit is that data is stored in a more secure manner. This technology also provides better scalability for telecom businesses and this allows the solutions to meet the increasing demands of the company.
Another trend is convergent billing which has been growing in popularity over the years. This is generally defined as a type of billing system that allows all charges from a single operator to appear on a single invoice. This will include post-paid mobile bills, data charges and IPTV. This process allows for better control of costs in relation to the implementation and marketing of different service. It can also help companies attract customers as they can bundle their services at a discounted rate.
The last future trend will be self-service. There are many companies already providing self-service where customers can modify their plans and manage their accounts online. Providing this reduces the need for customer care agents who handle only this aspect of the business.